Frequently Asked Questions

Registration

How to sign up to Geneva’s triathlon?

You can register online here via secured payment. You can also register on site during the event weekend (subject to availability).

Can I sign up if I do not hold a license?

Yes you can, as we are not a licensed race. However, please ensure that you are insured.

A payment problem occurred during my registration

Your registration is accepted but you can’t go back to your payment page? Contact us via email at info-tri(at)genevetriathlon.ch with the subject ‘PAYMENT PROBLEM’.

I have a problem with my registration

Contact us via email at info-tri(at)genevetriathlon.ch with the subject ‘REGISTRATION PROBLEM’ with attached a screenshot of your screen and a detailed description of your problem.

I did not receive the confirmation of my registration

You can send yourself the confirmation email. To do so, click here, enter all the required information (full name and race) and click on “SEARCH”. Once you have found your personal information section, click on the “RESEND CONFIRMATION EMAIL” icon on the right hand side.

If this still does not work, please contact us via email at info-tri(at)genevetriathlon.ch with the following information: full name, date of birth, email address used for registration and a new alternative email address to be used for resending you the confirmation email.

I would like to change race

It is possible to change race. To do so, please send us an email with the following information: full name, date of birth, registration code and the race name you would like to take part in. Warning: If the new race you selected is more expensive, you will be asked to pay the difference. If the new race is less expensive, you will not receive a refund of the difference.

I would like to check/modify my registration

To modify your personal details (full name, date of birth), contact us at info-tri(at)genevetriathlon.ch with the subject ‘PERSONAL DETAILS MODIFICATION’.

If you would like to modify another information, you can do so directly on your registration sheet by returning to it using your email address and registration code shared in your registration confirmation.

I would like to cancel or transfer my registration

All registration is fixed and permanent. There is no possible reimbursement or third party transfer available.

Do I have to present a medical certificate?

No, a medical certificate is not mandatory.

How to withdraw my bib?

I have to show an identity card and my bib collection coupon (received a few days before the event by email).

Group

I would like to create a group

The creation of a group allows the effective management of the registrations within that group. The creation of groups is exclusively reserved to companies and clubs with over 20 people. A group can be created by several participants taking part in different races, from different categories and of all ages with no maximum participant limit.

If you would like to create a group, please send us an email with the following information: full name and telephone number of the team leader, as well as the group name and a password. We will then create your group account, which would allow you to manage your team’s registrations online. We will send you via email the process to follow.

EVENT LOGISTICS

Equipment rental

Swim suit: Possible to rent at the triathlon village or book via email at info(at)sportmax.ch

Cycling:

Geneva travels downtown: http://www.geneveroule.ch/drupal/fr/node/38

Cycleperformance in Carouge: http://www.cycle-performance.com/fr/velo-trottinette-equipement-vente-et-entretien-velo

 

 

What kind of bike is allowed on the race?

Road, city and mountain bikes are allowed. Fixies (bicycles without brakes) and electric bicycles are not allowed.

Is the wetsuit mandatory?

Only if the water temperature is below 15.9 ° C. It is prohibited if the water temperature is higher than 22 ° C.

Is it possible to drop my bike before withdrawing my bib?

The presentation of the bib is essential to put down your bike. Therefore, you will need to withdraw your bib before dropping off your bike.

Can we walk barefoot from the bike park to the swimming start?

Yes, the walk to the swimming start can be done barefoot on the bitumen. However, it is advisable to wear a light protection (socks, tap, ...). Note that the belongings that will remain at the start will not be repatriated.

How will the departures be organised?

In order to smooth the departures and the influx of swimmers into the basin, the starts will be carried out by wave. Each wave of swimmers corresponds to a bathing cap color without distinction between men and women. Entries in the water will be made from the Bains des Pâquis.

For the relays, are the starts at the same time as the others?

Yes, relay starts on all races take place at the same time as other triathletes without distinction between men and women.